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Training Success Story – Accountability

The Problem: Employees at the corporate headquarters of a premium fashion and home décor company loved to start creative projects, but weren’t the best at finishing them. The Solution: Build...

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3 Words That Put Ideas into Action: “I’ll Own That”

By Linda Galindo, President, Versera Performance Consulting. Nothing is more energizing than having great ideas fly around a meeting room and everyone is engaged in solving problems and getting things...

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Holding Others Accountable Role Play

In high performance organizations, individuals not only strive to keep the commitments they make, they are also willing to confront co-workers who don’t keep theirs.  However, holding others...

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Civility At Work

20 Ways to Build a Kinder Workplace by Tom Terez It’s not always easy being nice. There are deadlines to meet, conflicts to settle, resources to share, promotions to snag — all of which can pit people...

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Stop Playing the Blame Game!

“Responsible people do not blame circumstances, conditions, or conditioning for their behavior. Their behavior is a product of their own conscious choice.” – Stephen Covey You know, there are lessons...

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10 Things You’ll Never Hear From a Truly Accountable Person

1. I did my part; I can’t help it if other people didn’t do theirs. 2. Nobody gave me a deadline, so I just figured I had all the time in the world to do it. 3. I never really did agree with the...

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Worksheet: 6 Questions to Ask Before You Start a Task

This exercise from CRM Learning gives participants a chance to use a series of questions to explore and understand the scope and requirements for a project. This worksheet can be a great guideline for...

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Conquer Team Dysfunction

Like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball court to the executive suite, politics and...

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